Help
Help
Where can I get help or more information?
We have a WhatsApp number to give you more personalized attention and information about tours and transportation services
You can click to receive help or information
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Frequently asked questions
1. How can I book a tour or transfer?
You can do it directly on our website, choosing the activity of your interest and following the booking process step by step. You can also contact us via WhatsApp or email.
2. Can I pay when I arrive or must it be online?
We accept online payments with card. Check the available options when booking.
3. Do prices include taxes?
Yes, all our prices are final and include taxes and service charges.
4. What happens if I need to cancel my tour?
You can cancel at no cost up to 48 hours before, depending on the tour. After that time, penalties apply. Check our cancellation policies when booking.
5. What does each tour include?
Each tour has a detailed description indicating what it includes: transportation, tickets, food, guide, etc.
6. Do children pay the same as adults?
No. We have special rates for children. These are shown during the booking process.
7. What if my flight is delayed?
We monitor flight arrivals for airport services. If you have any problems, let us know as soon as possible.
8. Are tours group or private?
We offer both options. In the tour description, you can choose the modality.
9. How do I know where they will pick me up?
You will receive a confirmation with the exact time and meeting point. You can also check your itinerary in your account.
10. Can I customize a tour or transportation service?
Of course! Contact us directly and we will help you create a customized experience.